Public Sector Technical Success Leader

United States Digital Space LLC; Virginia (MN); Hybrid; USD 149,000 - 186,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave and planning

Mental health benefits

401(k) plan and match

Flex time-off

11 paid holidays

Volunteer time off

Other competitive benefits

Job summary

New Relic is seeking a Technical Success Manager for the Public Sector to own technical post-sales relationships, drive product adoption, and align with sales to grow our government and public sector customer base.

This field-based role requires strong technical fluency, a customer-focused mindset, and the ability to demonstrate products, solve complex problems in real time, and travel as needed to support customers.

Qualifications

• 3+ years of pre or post sales experience in software or working for a Public Sector organization (e.g. Government Agency, Municipal Department, Public Utility, or State/Federal Enterprise).
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success.
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Voice support for new product features and provide customer feedback to New Relic product management and engineering groups.
• Maintain a deep understanding of the customer’s business as well as their technical environment.
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to do so.

Skills

Sales experience

Technical background

English fluency

Willingness to learn

Performance monitoring tools

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Tools

Kubernetes

Containers

CI/CD

Job description

New Relic is seeking a Technical Success Manager for the Public Sector to own technical post-sales relationships, drive product adoption, and align with sales to grow our government and public sector customer base.

This field-based role requires strong technical fluency, a customer-focused mindset, and the ability to demonstrate products, solve complex problems in real time, and travel as needed to support customers.