Remote Technical Service Wizard – Cold-Side Foodservice

Parts Town; Charleston (WV); On-site; USD 74,390,000 - 89,544,000; Full time

Benefits offered by this job

Parts Town Pride - virtual tour and.文化

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and 4x

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Paid time off

Job summary

Parts Town seeks an Inside Service Technician to provide technical support for warranty and non-warranty cold side foodservice equipment by phone and email. After onboarding, there is an opportunity to earn CFESA certifications, enhancing your career path.

A remote work schedule is offered among comprehensive benefits. The role emphasizes fast-paced problem solving, collaboration with manufacturers, and delivering high-quality service with strong English communication.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Proficient in English (written and verbal).
• Reliable high-speed internet at home.
• Able to use MS Word and Outlook confidently.
• Available to work 8-hour shift Mon-Fri 7:00-7:00 CST / 8:00-8:00 EST with flexibility.

Responsibilities

• Provide exceptional customer service and troubleshooting guidance over phone/email.
• Handle 30+ support cases per day with end users and field technicians.
• Diagnose issues using manuals, wiring diagrams, and parts listings.
• Record all call information in the company database for future inquiries.
• Collaborate with manufacturers to suggest engineering changes and document failure rates.

Skills

Excellent communication

English proficiency

Troubleshooting

Multitasking

Team player

Education

Relevant training/schooling

Tools

MS Word

Outlook

Job description

Parts Town seeks an Inside Service Technician to provide technical support for warranty and non-warranty cold side foodservice equipment by phone and email. After onboarding, there is an opportunity to earn CFESA certifications, enhancing your career path.

A remote work schedule is offered among comprehensive benefits. The role emphasizes fast-paced problem solving, collaboration with manufacturers, and delivering high-quality service with strong English communication.