Remote Inside Service Technician, Cold Side — Tech Wizard

Parts Town; Illinois; Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid holidays

Paid parental leave

Job summary

Parts Town is hiring an Inside Service Technician (Tech Wizard) to directly assist end users and field technicians with repairs on warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications and grow within a fast-paced tech support team.

You will diagnose issues, guide customers remotely, and document cases while collaborating with manufacturers to propose engineering improvements.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC is preferred.
• Strong written and verbal English communication required.
• Willingness to multitask in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service and communicate equipment information clearly.
• Offer technical support to end users and field technicians via phone and email (30+ cases per day).
• Diagnose issues using manuals, wiring diagrams and parts listings.
• Log all customer interactions in the CRM/database to improve future support.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Education

Electrical/ appliance repair training

HVAC training

Tools

MS Word

Outlook

Job description

Parts Town is hiring an Inside Service Technician (Tech Wizard) to directly assist end users and field technicians with repairs on warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications and grow within a fast-paced tech support team.

You will diagnose issues, guide customers remotely, and document cases while collaborating with manufacturers to propose engineering improvements.