Remote Inside Service Technician – Cold-Side

Midwest Startups; City of Plattsburgh, Northern (NY, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour &文化

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and…

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs and paid…

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to communicate with end users and field technicians, providing phone/email support for warranty and non-warranty repairs of cold side foodservice equipment. Onboarding leads to CFESA certifications.

You will handle 30+ cases per day, use manuals and wiring diagrams, and document calls in our database while collaborating with manufacturers on improvements. Benefits include health, 401k, and more.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Strong communication skills and fluent English.
• Reliable high-speed internet at home.
• Comfortable using a computer and MS Word/Outlook.
• Passionate about troubleshooting and finding innovative solutions.
• Ability to multitask in a fast-paced, team-oriented environment.
• Availability for an 8-hour shift Mon-Fri 7-7 CST or 8-8 EST with flexibility.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Communication

English proficiency

Troubleshooting

Multitasking

Tools

MS Word

Outlook

Job description

Parts Town is seeking an Inside Service Technician (Tech Wizard) to communicate with end users and field technicians, providing phone/email support for warranty and non-warranty repairs of cold side foodservice equipment. Onboarding leads to CFESA certifications.

You will handle 30+ cases per day, use manuals and wiring diagrams, and document calls in our database while collaborating with manufacturers on improvements. Benefits include health, 401k, and more.