Remote Inside Service Technician — Cold-Side Expert

Parts Town; Lexington (SC); Hybrid; USD 74,390,000 - 85,411,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Remote work schedule

Recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401(k) match

Employee assistance

Paid time off

Paid holidays

Paid parental leave

Professional development

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly communicate with end users and field technicians to provide technical support over the phone and via email for warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications.

The hourly range is $26.00 per hour, with comprehensive benefits including health, 401(k) and paid time off, plus a collaborative, fun culture and opportunities for growth.

Qualifications

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You're an all-star communicator and are proficient in English (both written and verbal)
• You have a quality, high speed internet connection at home
• You're confident using a computer and navigating programs such as MS Word & Outlook
• You're passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Skills

Appliance repair

Communication

MS Word

Outlook

Troubleshooting

Multitasking

Shift availability

Internet access

Job description

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly communicate with end users and field technicians to provide technical support over the phone and via email for warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications.

The hourly range is $26.00 per hour, with comprehensive benefits including health, 401(k) and paid time off, plus a collaborative, fun culture and opportunities for growth.