Remote Tech Wizard: Cold-Side Foodservice Support

Parts Town; Cincinnati (OH); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Remote work schedule

Team events and recognition

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k/401k match

Paid time off

Paid holidays

Parental leave

Professional development

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly communicate with end users and field technicians, offering phone/email support to repair warranty and non-warranty cold side foodservice equipment.

On onboarding, you can pursue CFESA certifications and join a team that values safety, integrity, and innovation while maintaining a fast-paced, collaborative culture. Hourly pay is competitive, with strong benefits and growth opportunities.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You're an all-star communicator and are proficient in English (both written and verbal).
• You have a quality, high speed internet connection at home.
• You're confident using a computer and navigating programs such as MS Word & Outlook.
• You're passionate about troubleshooting and finding innovative solutions to difficult problems.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Customer service

Technical support

English fluency

Problem solving

Phone & email support

Education

Technical training

Tools

MS Word

Outlook

Job description

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly communicate with end users and field technicians, offering phone/email support to repair warranty and non-warranty cold side foodservice equipment.

On onboarding, you can pursue CFESA certifications and join a team that values safety, integrity, and innovation while maintaining a fast-paced, collaborative culture. Hourly pay is competitive, with strong benefits and growth opportunities.