Remote Inside Service Tech – Cold-Side Foodservice

Parts Town; Dayton (OH); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Remote work schedule

Appreciation programs

Volunteer opportunities

IT stipend

Casual dress code

On-demand pay options

Health insurance

401k with match

Time off & EAP

Job summary

Parts Town is seeking an Inside Service Technician to provide phone/email technical support for warranty and non-warranty equipment. You may earn CFESA certifications after onboarding, joining a team that values safety, integrity and innovation.

You will troubleshoot and communicate with end users and field technicians, interpreting manuals and diagrams, maintaining data records, and collaborating with manufacturers on improvements. Members enjoy a robust benefits package and a flexible schedule.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training)
• Excellent written and verbal English communication skills
• Strong problem-solving and troubleshooting abilities

Responsibilities

• Provide exceptional customer service and communicate equipment information clearly
• Offer technical support to end users and field technicians via phone or email (30+ cases per day)
• Use manuals and wiring diagrams to diagnose and resolve equipment issues
• Maintain customer call information in company database for future inquiries
• Collaborate with manufacturers on engineering changes and failure rates

Skills

English proficiency

Electrical/appliance repair

HVAC/refrigeration knowledge

Job description

Parts Town is seeking an Inside Service Technician to provide phone/email technical support for warranty and non-warranty equipment. You may earn CFESA certifications after onboarding, joining a team that values safety, integrity and innovation.

You will troubleshoot and communicate with end users and field technicians, interpreting manuals and diagrams, maintaining data records, and collaborating with manufacturers on improvements. Members enjoy a robust benefits package and a flexible schedule.