Remote Field Service Technician – Critical Power & UPS

ABB Inc; New Jersey; Remote; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

Paid holidays

Job summary

ABB in the United States is looking for an experienced Field Service Technician to perform on-site service work at customer locations. You will execute installation, maintenance, and commissioning tasks while ensuring safety and quality standards are met.

The role requires strong communication, MS Office proficiency, and a proactive approach to problem solving. Successful candidates must be legally authorized to work in the US, with the position being remote and based in New Jersey.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work/military experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate information to varying levels within the organization. Collaborates well with others.
• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Skills

Communication

MS Office

Project Management

Technical Writing

Time Management

Education

Bachelor’s in Electrical Engineering

Associate Degree in Electrical Technology

High School Diploma / GED

Job description

ABB in the United States is looking for an experienced Field Service Technician to perform on-site service work at customer locations. You will execute installation, maintenance, and commissioning tasks while ensuring safety and quality standards are met.

The role requires strong communication, MS Office proficiency, and a proactive approach to problem solving. Successful candidates must be legally authorized to work in the US, with the position being remote and based in New Jersey.