Remote Technical Service Manager – Enzymes & Fermentation

Tech Sales Jobs; St. Louis (MO); Remote; USD 90,000 - 130,000; Full time

Job summary

IFF is seeking a Technical Service Account Manager in Grain Processing to provide specialized technical support for enzyme and yeast applications. You will collaborate with sales during meetings and visits, and serve as an internal expert on product lines, applications, and limitations.

This role involves routine plant visits for audits and data analysis, delivering training, and post‑sale troubleshooting. Travel up to 50%+ is required, with a focus on driving opportunities across Carbohydrate

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related).
• 3–4 years in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years of experience in a Carbohydrate Processing environment.
• Strong analytical and problem‑solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
• Customer‑focused mindset with strong relationship‑building skills.
• Self‑motivated and results‑oriented, able to work independently.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Ability to collaborate effectively across Sales, Marketing, and R&D.
• Willingness to travel 50% or more.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical thinking

Problem solving

Customer focus

Independent work

Organizational skills

Cross-functional collaboration

Travel readiness

Education

Bachelor’s or Master’s degree in scientific/technical discipline

Tools

Microsoft Office

JMP or statistics software

Job description

IFF is seeking a Technical Service Account Manager in Grain Processing to provide specialized technical support for enzyme and yeast applications. You will collaborate with sales during meetings and visits, and serve as an internal expert on product lines, applications, and limitations.

This role involves routine plant visits for audits and data analysis, delivering training, and post‑sale troubleshooting. Travel up to 50%+ is required, with a focus on driving opportunities across Carbohydrate