Remote Technical Service Account Manager – Grain Processing

Tech Sales Jobs; City of Rochester (NY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Training opportunities

Learning and development programs

Medical insurance

Dental insurance

Vision insurance

401k

Vacation and holidays

Parental leave and bonus

Job summary

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. The Technical Service Account Manager in Grain Processing will provide technical service to existing and new customer accounts within Carbohydrate Processing and Fuel Alcohol markets, traveling to sites as needed.

You will join a collaborative, technically rigorous, customer‑focused team where deep expertise and partnerships drive impact. This remote-friendly role is based in the United States.

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related).
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years of experience in a Carbohydrate Processing environment.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical skills

Problem-solving

Customer-focused

Fermentation/enzymes knowledge

Travel readiness

Education

Bachelor’s or Master’s degree in life sciences

Tools

Microsoft Office

JMP

Statistical software

Job description

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. The Technical Service Account Manager in Grain Processing will provide technical service to existing and new customer accounts within Carbohydrate Processing and Fuel Alcohol markets, traveling to sites as needed.

You will join a collaborative, technically rigorous, customer‑focused team where deep expertise and partnerships drive impact. This remote-friendly role is based in the United States.