Remote Technical Service Account Manager, Grain Processing

Tech Sales Jobs; Wilmington (DE); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Vacation

16 weeks paid parental leave

Annual bonus plan

Job summary

IFF is seeking a Technical Service Account Manager for Grain Processing to deliver technical service for enzymatic and yeast applications across customer sites, driving optimization and performance enhancements. The role involves close collaboration with Sales, Marketing, and R&D to provide expert product guidance and data-driven recommendations.

The position requires a background in biotechnology, strong data interpretation skills, and willingness to travel 50% or more, supporting customers in

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline.
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years of experience in a Carbohydrate Processing environment.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Technical service

Analytical thinking

Problem solving

Customer focus

Cross-functional collaboration

Travel readiness

Education

Bachelor’s or Master’s degree in Biology, Microbiology, Chemistry, Engineering or related

Tools

Microsoft Office

JMP or statistics software

Job description

IFF is seeking a Technical Service Account Manager for Grain Processing to deliver technical service for enzymatic and yeast applications across customer sites, driving optimization and performance enhancements. The role involves close collaboration with Sales, Marketing, and R&D to provide expert product guidance and data-driven recommendations.

The position requires a background in biotechnology, strong data interpretation skills, and willingness to travel 50% or more, supporting customers in