Technical Service Account Manager

Ethanolproducer; Cedar Rapids (IA); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision benefits

401k with employer match

16 weeks paid parental leave

Job summary

A global leader in flavors and fragrances is seeking a Technical Service Account Manager to provide specialized support for enzyme and yeast applications. The role involves collaborating with sales teams, conducting plant visits, and delivering customer training. The ideal candidate will have a scientific background and 3–4 years of experience in industrial biotechnology, with strong analytical skills and a customer-focused mindset. This position allows remote work with frequent travel requirements.

Qualifications

• 3–4 years of experience in an industrial biotechnology environment.
• Willingness to travel 50% or more.
• Ability to collaborate effectively across Sales, Marketing, and R&D.

Responsibilities

• Provide specialized technical support for enzyme and yeast applications.
• Analyze process and laboratory data for improvement opportunities.
• Deliver customer training on product selection and application.

Skills

Strong analytical and problem‑solving skills

Customer‑focused mindset

Self‑motivated and results‑oriented

Strong organizational skills

Education

Bachelor’s or Master’s degree in a scientific or technical discipline

Tools

Microsoft Office

JMP or other statistical software

Job description

Technical Service Account Manager

IFF - International Flavors & Fragrances

United States (Remote)

130,000

Job Description

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science‑based innovations that elevate everyday products. This role is based in the United States and is a remote position. You will be part of a collaborative, technically rigorous, and customer‑focused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related).
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• Strong analytical and problem‑solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
• Customer‑focused mindset with strong relationship‑building skills.
• Self‑motivated and results‑oriented, able to work independently.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Ability to collaborate effectively across Sales, Marketing, and R&D.
• Willingness to travel 50% or more.

What Makes You Stand Out

• Hands‑on experience supporting fermentation or enzyme‑driven industrial processes.
• Prior success in a customer‑facing technical or application support role.
• Ability to translate complex technical insights into clear, actionable customer recommendations.

Benefits

• Training opportunities.
• Learning and development programs from day one.
• Medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity).
• Annual bonus plan.