Senior Technical Service Account Manager - Grain Processing

Tech Sales Jobs; New York (NY); Remote; USD 90,000 - 120,000; Full time

Job summary

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. The Technical Service Account Manager in Grain Processing will provide technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

You will join a collaborative, technically rigorous team where deep expertise and strong partnerships drive meaningful impact. Expect remote work with substantial travel; comfortable operating across product lines and

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline.
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years of experience in a Carbohydrate Processing environment.
• Strong analytical and problem‑solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
• Customer‑focused mindset with strong relationship‑building skills.
• Self‑motivated and results‑oriented, able to work independently.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Ability to collaborate effectively across Sales, Marketing, and R&D.
• Willingness to travel 50% or more.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical skills

Problem solving

Relationship building

Self-motivated

Organizational skills

Cross-functional collaboration

Travel readiness

Microsoft Office

Statistics software (JMP)

Education

Bachelor’s or Master’s degree in a scientific/technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)

Tools

JMP

Microsoft Office

Job description

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. The Technical Service Account Manager in Grain Processing will provide technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

You will join a collaborative, technically rigorous team where deep expertise and strong partnerships drive meaningful impact. Expect remote work with substantial travel; comfortable operating across product lines and