Remote Technical Product Support Specialist

Grainger; Lake Forest (IL); Remote; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO 18 days

401(k) match

Employee discounts

Tuition reimbursement

Parental leave

Job summary

Grainger is seeking a Technical Product Support (TPS) Specialist for our Material Handling Cleaning and Security product support team. You will assist customers by phone, selecting the right product and answering application questions for a large Grainger catalog.

The shift is 10:30am-7pm CST, Monday-Friday. You will document conversations, navigate multiple programs, and use your technical knowledge to resolve issues and improve service.

Qualifications

• 7+ years of hands-on experience with material handling, cleaning and security products.
• Experience with Industrial Controls and Automation.
• Proficiency with multiple computer applications and dual monitors.

Responsibilities

• Communicate with external customers by telephone and with internal teams.
• Provide technical product support using Grainger catalog and multiple applications.
• Follow established processes to meet customer needs and exceed expectations.
• Leverage vendor training and on‑the‑job learning to maintain product expertise.
• Capture feedback for product teams based on customer interactions.

Skills

Material Handling

Industrial Controls

Automation

Job description

Grainger is seeking a Technical Product Support (TPS) Specialist for our Material Handling Cleaning and Security product support team. You will assist customers by phone, selecting the right product and answering application questions for a large Grainger catalog.

The shift is 10:30am-7pm CST, Monday-Friday. You will document conversations, navigate multiple programs, and use your technical knowledge to resolve issues and improve service.