Remote Tech Product Support - Metalworking & Tools

Grainger; Tempe (AZ); Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

PTO and holidays

401(k) with company match

Tuition reimbursement

Job summary

Grainger is hiring a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. This remote, work-from-home role offers an 8.5-hour schedule from 10:30 a.m. to 7 p.m. CST, Monday through Friday, reporting to the Manager, TPS Customer Experience.

The ideal candidate brings hands-on experience with hand/power tools and metalworking, and strong ability to navigate Grainger’s catalog and multiple applications to assist customers by phone.

Qualifications

• 5+ years of relevant experience in handling hand/power tools, metalworking, and test equipment.
• Ability to navigate multiple computer programs and grainger online catalog across several screens.

Responsibilities

• Communicate with external customers and internal teams to identify solutions.
• Provide technical product support by phone while using Grainger systems and catalog.
• Follow established processes during peak periods to support customers.
• Capture feedback for product teams from customer interactions.

Skills

5+ years experience

Proficiency with multiple applications

Tools

Grainger catalog

Dual monitors

Job description

Grainger is hiring a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. This remote, work-from-home role offers an 8.5-hour schedule from 10:30 a.m. to 7 p.m. CST, Monday through Friday, reporting to the Manager, TPS Customer Experience.

The ideal candidate brings hands-on experience with hand/power tools and metalworking, and strong ability to navigate Grainger’s catalog and multiple applications to assist customers by phone.