Remote Safety Product Support Specialist

Grainger Businesses; Oregon; Hybrid; USD 34.000 - 51.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, life insure.

PTO 18 days/year + 6 holidays

401(k) company match 6%

Employee discounts and tuition support

Maternity/paternity leave

Zusammenfassung

Grainger is hiring a Technical Product Support (TPS) Specialist for our Safety product support team. This remote work-from-home role involves assisting customers by telephone, selecting the right product, and answering product application and troubleshooting questions for a large range of Grainger products.

You will report to the Manager, TPS Customer Experience. The ideal candidate has 7+ years of relevant experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies,

Qualifikationen

• 7+ years of relevant job experience in Safety-related fields.
• Experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Industrial Hygiene, or Safety Engineering.
• OSHA regulations familiarity and knowledge of NIOSH, MSHA, NFPA, ANSI.
• Proficiency with multiple computer applications and dual monitors.

Aufgaben

• Assist customers by telephone, selecting the right product and providing post-sales support.
• Answer product application and troubleshooting questions for a large Grainger product range.
• Document conversations and navigate Grainger online catalog to find solutions.
• Follow established processes and schedules to meet customer needs.

Kenntnisse

Safety expertise

Regulatory knowledge

OSH experience

Customer support

Tools

CRM software

Help desk tools

Jobbeschreibung

Grainger is hiring a Technical Product Support (TPS) Specialist for our Safety product support team. This remote work-from-home role involves assisting customers by telephone, selecting the right product, and answering product application and troubleshooting questions for a large range of Grainger products.

You will report to the Manager, TPS Customer Experience. The ideal candidate has 7+ years of relevant experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies,