Remote Safety Product Support Specialist

W.w. Grainger; Seattle (WA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Medical insurance

PTO and holidays

401(k) 6% company contribution

Employee discounts

Tuition reimbursement

Wellbeing programs

Job summary

Grainger seeks a Technical Product Support Specialist for the Safety Product Support Team. This is a remote, work-from-home role with an 8.5-hour schedule (10:30 a.m. – 7:00 p.m. CST, Mon–Fri) reporting to the Manager, TPS Customer Experience.

Responsibilities include handling technical product support calls, navigating Grainger catalogs and systems, and delivering timely, accurate solutions while documenting conversations for internal teams.

Qualifications

• 7+ years of relevant experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, or Industrial Technology.
• Proficiency in computer use and ability to navigate different applications simultaneously with multiple screens or dual monitors.
• Knowledge of OSHA regulations and familiarity with NIOSH, MSHA, NFPA, ANSI, and other regulatory organizations.
• Strong problem-solving and communication skills.

Responsibilities

• Communicate with external customers such as end-users, maintenance technicians and contractors, and internal stakeholders including parts, sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications simultaneously to identify solutions and document conversations.
• Follow established processes and published schedule to support customers during peak times and exceed expectations.
• Use industry-related experience, formal vendor training, and on-the-job learning opportunities to maintain a high level of technical expertise on Grainger products.
• Capture and forward customer feedback to product teams based on interactions with customers and field team members.

Skills

Experience in Safety/OSH

Computer multitasking

Regulatory knowledge (OSHA/NIOSH/MSHA/

Problem solving

Job description

Grainger seeks a Technical Product Support Specialist for the Safety Product Support Team. This is a remote, work-from-home role with an 8.5-hour schedule (10:30 a.m. – 7:00 p.m. CST, Mon–Fri) reporting to the Manager, TPS Customer Experience.

Responsibilities include handling technical product support calls, navigating Grainger catalogs and systems, and delivering timely, accurate solutions while documenting conversations for internal teams.