Technical Product Suppt Specialist-Material Handling Cleaning and Security

Grainger; Lake Forest (IL); Remote; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO 18 days

401(k) match

Employee discounts

Tuition reimbursement

Parental leave

Job summary

Grainger is seeking a Technical Product Support (TPS) Specialist for our Material Handling Cleaning and Security product support team. You will assist customers by phone, selecting the right product and answering application questions for a large Grainger catalog.

The shift is 10:30am-7pm CST, Monday-Friday. You will document conversations, navigate multiple programs, and use your technical knowledge to resolve issues and improve service.

Qualifications

• 7+ years of hands-on experience with material handling, cleaning and security products.
• Experience with Industrial Controls and Automation.
• Proficiency with multiple computer applications and dual monitors.

Responsibilities

• Communicate with external customers by telephone and with internal teams.
• Provide technical product support using Grainger catalog and multiple applications.
• Follow established processes to meet customer needs and exceed expectations.
• Leverage vendor training and on‑the‑job learning to maintain product expertise.
• Capture feedback for product teams based on customer interactions.

Skills

Material Handling

Industrial Controls

Automation

Job description

Work Location Type:Remote

Req Number 335268

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

This position is hourly. The anticipated base pay compensation range for this position is $24.67and$37.02

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

We are hiring a Technical Product Support (TPS) Specialist for our Material Handling Cleaning and Security product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

The shift will be 10:30am-7pm CST; Monday-Friday.

You Will

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and branch team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have

• 7+ years of relevant job experience or hands‑on field experience in the application, installation, maintenance, troubleshooting and repair of material handling, cleaning and security products, systems and equipment.
• Experience with Industrial Controls and Automation.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.