Remote Technical Product Support – Metalworking & Tools

Grainger Businesses; Oregon; Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

6% 401(k) contribution

Employee discounts

Job summary

Grainger is seeking a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. This remote, home-based role involves assisting customers by telephone, selecting the right product, providing post-sales support, and answering product applications and troubleshooting questions across Grainger’s broad catalog. The position offers an 8.5-hour schedule from 10:30 a.m.

to 7 p.m. CST, Monday–Friday, reporting to the Manager, TPS Customer Experience.

Qualifications

• 5+ years of relevant job experience in application, installation, troubleshooting & repair of hand/power tools, metal working/welding and test equipment.
• Experience applying, maintaining and troubleshooting related tools and equipment.

Responsibilities

• Communicate with external customers by telephone and with internal customers to identify solutions.
• Provide technical product support using multiple computer programs while documenting conversations.
• Follow established processes and schedules to meet customer needs.
• Develop and maintain high level of technical expertise on Grainger products.
• Capture and forward product feedback to the product teams.

Skills

Technical support

Tool knowledge

Job description

Grainger is seeking a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. This remote, home-based role involves assisting customers by telephone, selecting the right product, providing post-sales support, and answering product applications and troubleshooting questions across Grainger’s broad catalog. The position offers an 8.5-hour schedule from 10:30 a.m.

to 7 p.m. CST, Monday–Friday, reporting to the Manager, TPS Customer Experience.