Remote Pumps Technical Support Specialist

Grainger; Lake Forest (IL); Vor Ort; USD 34.000 - 51.000; Vollzeit

Benefits dieser Stelle

Medical insurance

PTO 18 days per year

6% 401(k) company contribution

Employee discounts

Tuition reimbursement

Maternity & parental leave

Zusammenfassung

Grainger is seeking a Technical Product Support (TPS) Specialist for our Industrial Pumps and Plumbing Systems. In this fast-paced call center, you will assist customers by phone, selecting the right product and answering product application and troubleshooting questions for a wide range of Grainger products.

This is a remote work-from-home position with an 8.5-hour schedule between 7 a.m. - 7 p.m. CST, Monday - Friday, reporting to the Manager, TPS Customer Experience.

Qualifikationen

• Experience in installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.
• Proficiency in navigating multiple applications simultaneously while assisting customers.
• Ability to provide high-quality technical product support by phone and document conversations.

Aufgaben

• Communicate with external customers by telephone and with internal teams to resolve issues.
• Provide technical product support by phone while navigating multiple programs and Grainger catalog.
• Follow established processes and schedules to meet customer needs.
• Capture feedback and relay it to product teams to improve offerings.

Kenntnisse

Pumps knowledge

Troubleshooting

Customer support

Tools

CRM software

Grainger online catalog

Jobbeschreibung

Grainger is seeking a Technical Product Support (TPS) Specialist for our Industrial Pumps and Plumbing Systems. In this fast-paced call center, you will assist customers by phone, selecting the right product and answering product application and troubleshooting questions for a wide range of Grainger products.

This is a remote work-from-home position with an 8.5-hour schedule between 7 a.m. - 7 p.m. CST, Monday - Friday, reporting to the Manager, TPS Customer Experience.