Remote Technical Product Support – Metalworking & Tools

W.W. Grainger, Inc.; Tempe (AZ); Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) Retirement Savings Plan with 6%

Paid time off and holidays

Tuition reimbursement

Job summary

Grainger, Inc. is hiring a Technical Product Support (TPS) Specialist for Metalworking & Tools. This remote, home-based role schedules 10:30 a.m.–7 p.m.

CST, Monday–Friday, supporting customers by telephone with product selection, post-sales help, and troubleshooting. The ideal candidate has 5+ years in related hands-on tool work and strong computer multitasking skills. You will collaborate with internal teams, follow established processes, and communicate product feedback to the teams.

Qualifications

• Minimum 5 years of relevant hands-on experience with hand/power tools and metalworking equipment.
• Strong technical support and problem solving abilities with customers.
• Ability to navigate multiple computer programs and applications concurrently.

Responsibilities

• Provide telephone-based technical product support and guidance to customers.
• Identify products, aid post-sales support, and answer application/troubleshooting questions.
• Document conversations and navigate Grainger resources to resolve issues.
• Follow established processes and schedules to maximize customer satisfaction.
• Capture customer feedback for product teams and relay insights.

Skills

Technical support

Communication

Multitasking

Problem solving

Tools

CRM software

Grainger online catalog

Job description

Grainger, Inc. is hiring a Technical Product Support (TPS) Specialist for Metalworking & Tools. This remote, home-based role schedules 10:30 a.m.–7 p.m.

CST, Monday–Friday, supporting customers by telephone with product selection, post-sales help, and troubleshooting. The ideal candidate has 5+ years in related hands-on tool work and strong computer multitasking skills. You will collaborate with internal teams, follow established processes, and communicate product feedback to the teams.