Remote Technical Safety Product Support Specialist

W.W. Grainger, Inc.; Lake Forest (IL); Remote; USD 34.000 - 51.000; Vollzeit

Zusammenfassung

Grainger is hiring a Technical Product Support (TPS) Specialist for the Safety product support team. This remote, home-based role requires 7+ years in safety-related fields and OSHA familiarity, with an 8.5-hour schedule from 10:30 AM to 7:00 PM CST, Monday through Friday, reporting to the Manager, TPS Customer Experience.

You will assist customers by phone, select the right product, provide post-sales support, and answer product applications and troubleshooting questions across Grainger’s

Qualifikationen

• 7+ years of relevant job experience or hands-on field experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Industrial Hygiene, or Safety Engineering.
• Understand OSHA regulations as well as familiarity with other regulatory organizations – NIOSH, MSHA, NFPA, ANSI etc.

Aufgaben

• Communicate with external customers by telephone and document conversations across multiple systems.
• Provide technical product support and troubleshooting for Grainger products via catalog and online tools.
• Follow established processes and schedules to meet customer needs and exceed expectations.
• Leverage vendor training and on-the-job learning to maintain high product knowledge.
• Capture feedback for product teams based on customer interactions.

Kenntnisse

7+ years experience in safety

Multi-screen use

OSHA familiarity

Jobbeschreibung

Grainger is hiring a Technical Product Support (TPS) Specialist for the Safety product support team. This remote, home-based role requires 7+ years in safety-related fields and OSHA familiarity, with an 8.5-hour schedule from 10:30 AM to 7:00 PM CST, Monday through Friday, reporting to the Manager, TPS Customer Experience.

You will assist customers by phone, select the right product, provide post-sales support, and answer product applications and troubleshooting questions across Grainger’s