Remote Technical Customer Success Manager

Samsara Inc.; Miami (FL); Remote; USD 73,000 - 98,000; Full time

Benefits offered by this job

Flexible working

Remote model

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a remote Customer Success Manager in the United States to help customers adopt our Connected Operations platform. You will work closely with Sales, Support, Renewals, and Product teams to understand customer fleets and tailor value delivery.

You’ll need 3–5+ years in a technical customer success or related role, with strong problem‑solving skills and the ability to engage executives and teams across functions. A 4‑year degree is required.

Qualifications

• 3–5+ years in technical customer success or related roles.
• Experience with enterprise SaaS and technical products.
• Strong communication with executives and cross‑functional teams.
• Bachelor’s degree from a 4‑year institution.

Responsibilities

• Be on the front lines and ensure customers improve safety, efficiency, and sustainability.
• Understand Samsara platform capabilities and explain them to businesses of all types.
• Learn, diagnose, and resolve technical issues for customers.
• Lead strategic customer engagements to understand operations and goals.
• Facilitate product workshops and value check‑ins for complex partnerships.
• Influence internal roadmaps across Product, Finance, and Support.
• Conduct workshops to understand operations and recommend workflows.
• Champion Samsara’s culture and values.

Skills

Relationship building

Problem solving

Executive communication

Technical product experience

Education

Bachelor’s degree from a 4-year institution

Tools

APIs and integrations

Databricks

PowerBI

Job description

Samsara is seeking a remote Customer Success Manager in the United States to help customers adopt our Connected Operations platform. You will work closely with Sales, Support, Renewals, and Product teams to understand customer fleets and tailor value delivery.

You’ll need 3–5+ years in a technical customer success or related role, with strong problem‑solving skills and the ability to engage executives and teams across functions. A 4‑year degree is required.