Remote Enterprise Customer Success Leader

Samsara; Las Vegas (NV); A distancia; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers, align on goals, and drive long-term value across diverse industries. You’ll collaborate with Sales, Support, Sales Engineering and Product to deliver tailored outcomes and scale with a hyper-growth company.

You will mentor teams, champion Samsara culture, and support a flexible, remote-friendly model in the United States. A strong background in Enterprise SaaS and strategic account management is essential.

Formación

• 4+ years in senior Customer Success, account management, or strategic consulting
• Experience supporting or working with technical products
• Proven ability to build trust with executives and cross-functional teams

Responsabilidades

• Be on the front lines to increase safety, efficiency, and sustainability for customers’ operations with Samsara’s IoT platform
• Develop joint success plans with customers, outlining objectives, metrics, and timelines
• Lead executive business reviews with customers and Samsara leadership
• Conduct workshops to understand operations and recommend workflow improvements
• Explain Samsara capabilities to diverse business types and industries
• Mentor other Customer Success and Support teams
• Model Samsara culture and drive growth mindset across global offices

Conocimientos

Senior CS experience

Enterprise SaaS

Relationship management

Cross-functional collaboration

Problem solving

Educación

Bachelor’s degree

Herramientas

CRM software

Descripción del empleo

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers, align on goals, and drive long-term value across diverse industries. You’ll collaborate with Sales, Support, Sales Engineering and Product to deliver tailored outcomes and scale with a hyper-growth company.

You will mentor teams, champion Samsara culture, and support a flexible, remote-friendly model in the United States. A strong background in Enterprise SaaS and strategic account management is essential.