Remote Senior Enterprise Customer Success Manager

Samsara; Austin (TX); A distancia; USD 112.000 - 169.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly culture

Descripción de la vacante

Samsara is seeking a Strategic Customer Success Manager to partner with our largest Fleet customers across the US in a fully remote role. You will drive cross‑functional collaboration with Sales, Support, Sales Engineering, and Product to deliver strategic value and long‑term relationships.

Expect 6+ years in customer success or related fields and experience with enterprise SaaS. You’ll partner with executives, drive joint success plans, and conduct business reviews to ensure safety, efficiency

Formación

• Minimum 6+ years in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies.
• Strong priority management and high emotional intelligence; high-visibility role.
• Experience with technical products and driving change with diverse stakeholders.
• Proven ability to build trust and communicate with executives, product and engineering teams.
• Passion for going above and beyond in a fast-paced, growth environment.
• Bachelor’s degree from a 4-year institution.
• Travel up to 25-40%.

Responsabilidades

• Be on the front lines ensuring customers increase safety, efficiency, and sustainability of their operations with Samsara’s IoT platform.
• Draft joint success plans with customers outlining objectives, metrics, and timelines; remove blockers.
• Lead executive business reviews with customers and Samsara’s leadership to align on future goals.
• Run workshops to understand current operations and recommend workflow changes to maximize value.
• Explain Samsara platform capabilities to diverse businesses and industries.
• Collaborate with Product, Support, Finance, and other teams to drive progress on requests.
• Mentor wider Customer Success teams and embody Samsara culture.
• Support a flexible, remote-friendly working model and uphold total rewards principles.

Conocimientos

Stakeholder management

Executive communication

SaaS platforms

Cross-functional collaboration

Problem solving

Educación

Bachelor’s degree

Descripción del empleo

Samsara is seeking a Strategic Customer Success Manager to partner with our largest Fleet customers across the US in a fully remote role. You will drive cross‑functional collaboration with Sales, Support, Sales Engineering, and Product to deliver strategic value and long‑term relationships.

Expect 6+ years in customer success or related fields and experience with enterprise SaaS. You’ll partner with executives, drive joint success plans, and conduct business reviews to ensure safety, efficiency