Senior Enterprise Customer Success Manager - Remote

Samsara; San Antonio (TX); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health & parental leave

Job summary

Samsara is seeking an Enterprise Customer Success Manager in the United States to partner with top customers, translate their fleet and operations needs into Samsara solutions, and drive long-term value. You will collaborate across Sales, Support, Sales Engineering, and Product, gaining exposure to multiple facets of a hyper-growth company.

This remote role requires strong relationship-building, strategic thinking, and the ability to influence executives while scaling with Samsara’s growth.

Qualifications

• Bachelor’s degree required.
• 4+ years in senior CS/account management/strategic consulting.
• Experience with enterprise SaaS and technical products.

Responsibilities

• Manage top customers to ensure adoption and value realization.
• Develop joint success plans with objectives, metrics and timelines.
• Lead executive business reviews with customers and Samsara leadership.
• Conduct workshops to identify workflow changes and value opportunities.
• Explain Samsara capabilities to diverse business customers.
• Mentor and support broader Customer Success and Support teams.

Skills

Relationship building

Executive communication

Problem solving

Prioritization & time management

Technical product experience

SaaS enterprise experience

Education

Bachelor’s degree

Job description

Samsara is seeking an Enterprise Customer Success Manager in the United States to partner with top customers, translate their fleet and operations needs into Samsara solutions, and drive long-term value. You will collaborate across Sales, Support, Sales Engineering, and Product, gaining exposure to multiple facets of a hyper-growth company.

This remote role requires strong relationship-building, strategic thinking, and the ability to influence executives while scaling with Samsara’s growth.