Remote Technical Customer Success Manager

Samsara; United States; Remote; USD 88,000 - 118,000; Full time

Job summary

Samsara is seeking a Scaled Customer Success Manager in the United States for a remote, full-time role. You will partner with Sales, Support, Finance and Product to maximize value from Samsara’s IoT platform across diverse customers, including mid-market and enterprise accounts.

You will translate complex product capabilities into business outcomes, lead strategic engagements and drive adoption while maintaining a strong customer relationship and growth mindset.

Qualifications

• 3–5+ years in technical customer success or related roles.
• Experience with enterprise SaaS and working with technical products.
• Strong problem-solving and communication skills.

Responsibilities

• Be on the front lines to increase safety, efficiency and sustainability using the IoT platform.
• Deeply understand Samsara capabilities and explain them to diverse businesses.
• Learn, diagnose and resolve technical issues for customers.
• Lead strategic engagements to map current operations to desired outcomes with timelines.
• Run product consultation workshops and value check-ins for complex partnerships.
• Influence internal roadmaps to drive customer initiatives.
• Conduct workshops to understand operations and recommend workflow changes.
• Embed Samsara’s cultural principles across teams and regions.

Skills

Problem solving

Relationship building

Communication

Priority management

Education

Bachelor’s degree from a 4-year institution

Tools

APIs

Integrations

Job description

Samsara is seeking a Scaled Customer Success Manager in the United States for a remote, full-time role. You will partner with Sales, Support, Finance and Product to maximize value from Samsara’s IoT platform across diverse customers, including mid-market and enterprise accounts.

You will translate complex product capabilities into business outcomes, lead strategic engagements and drive adoption while maintaining a strong customer relationship and growth mindset.