Remote Enterprise Customer Success Leader

Samsara; Austin (TX); Remote; USD 110,000 - 165,000; Full time

Job summary

Samsara, a leading Connected Operations Cloud company, seeks an Enterprise Customer Success Manager to partner with top customers, understand their fleet and challenges, and tailor Samsara solutions to their needs. You will collaborate with Sales, Support, Sales Engineering, and Product as part of a hyper-growth team.

This remote role is open to US residents except SF Bay, NYC, and DC metro areas. You will drive strategic success plans, executive business reviews, and workshops, becoming a

Qualifications

• 3+ years in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred
• This is a demanding role with high internal visibility requiring strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

Responsibilities

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability of operations with Samsara’s IoT platform
• Compose joint success plans with customers outlining objectives, metrics, timelines and removing barriers to value
• Orchestrate executive business reviews with customers’ decision makers and our leadership to align on goals
• Conduct workshops with customers to understand current operations and recommend workflow changes to maximize product value
• Deeply understand the Samsara platform’s capabilities and explain them to diverse businesses
• Serve as a mentor to the wider Customer Success and Support teams
• Champion Samsara’s cultural principles and scale globally and across new offices

Skills

Customer Success

Account management

Strategic consulting

Stakeholder management

Emotional intelligence

Cross-functional

Public Sector experience

Enterprise SaaS

Education

Bachelor’s degree

Tools

CRM software

Job description

Samsara, a leading Connected Operations Cloud company, seeks an Enterprise Customer Success Manager to partner with top customers, understand their fleet and challenges, and tailor Samsara solutions to their needs. You will collaborate with Sales, Support, Sales Engineering, and Product as part of a hyper-growth team.

This remote role is open to US residents except SF Bay, NYC, and DC metro areas. You will drive strategic success plans, executive business reviews, and workshops, becoming a