Remote Technical Customer Success Manager — IoT SaaS

Samsara; San Antonio (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

Samsara is seeking a Scaled Customer Success Manager to ensure customers adopt our IoT platform and realize measurable value. In this remote US role, you will partner with Sales, Support, Finance, and Product to drive renewals and expansions while translating complex solutions for Mid-Market and Fortune 500 clients.

You will lead workshops, drive workflow transformations, and advocate for customer outcomes while aligning with Samsara’s AI-driven, data-enabled approach.

Qualifications

• 3–5+ years in technical customer success, account management, or strategic consulting.
• Enterprise SaaS experience preferred and ability to engage executives.
• Strong problem solving and cross-functional collaboration.

Responsibilities

• Be on the front lines to help customers increase safety, efficiency, and sustainability with Samsara’s IoT platform.
• Explain the platform capabilities to diverse businesses and lead strategic engagements.
• Learn, diagnose, and resolve technical issues for customers.
• Lead workshops and value checks to drive feature adoption and workflow improvements.
• Influence internal roadmaps across Product, Finance, and Support.

Skills

SaaS Experience

Customer success

Communication skills

Technical curiosity

Education

Bachelor's degree

Tools

APIs

Integrations

Databricks

PowerBI

Job description

Samsara is seeking a Scaled Customer Success Manager to ensure customers adopt our IoT platform and realize measurable value. In this remote US role, you will partner with Sales, Support, Finance, and Product to drive renewals and expansions while translating complex solutions for Mid-Market and Fortune 500 clients.

You will lead workshops, drive workflow transformations, and advocate for customer outcomes while aligning with Samsara’s AI-driven, data-enabled approach.