Remote Enterprise Customer Success Manager

Samsara; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Remote-friendly

Development stipend

Health and parental leave

Job summary

Samsara is seeking an Enterprise Customer Success Manager to help top customers maximize value from our IoT platform. You will partner with Sales, Support, Sales Engineering and Product to deliver tailored success plans and ongoing guidance.

You will engage with executives and operators, drive strategic initiatives, and mentor teams while thriving in a fast-growing, remote-first environment across the US.

Qualifications

• 4+ years in senior Customer Success, account management, or strategic consulting in enterprise SaaS.
• Experience supporting technical products and managing executive relationships.
• Strong problem-solving, communication, and cross-functional collaboration.

Responsibilities

• Be on the front lines to increase safety, efficiency, and sustainability of customers' operations with Samsara’s IoT platform.
• Develop joint success plans with customers and remove barriers to value realization.
• Lead executive reviews with customers and Samsara leadership to align on goals.
• Conduct workshops to understand operations and propose workflow improvements.

Skills

Customer Success

Account Management

Strategic Consulting

Enterprise SaaS

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Job description

Samsara is seeking an Enterprise Customer Success Manager to help top customers maximize value from our IoT platform. You will partner with Sales, Support, Sales Engineering and Product to deliver tailored success plans and ongoing guidance.

You will engage with executives and operators, drive strategic initiatives, and mentor teams while thriving in a fast-growing, remote-first environment across the US.