Remote Technical & Customer Experience Advisor

Transcom; Indianapolis (IN); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid vacation time

Computer equipment provided

Job summary

A global customer experience company is hiring a Technical Support Agent to assist customers with technical issues related to smartphones, tablets, and computers. This position offers a starting pay of $17.31 per hour along with performance-based incentives. Candidates must be 18 years or older, have a high school diploma, and excellent English communication skills. The role is 100% remote, providing flexibility and work/life balance while allowing for career development.

Qualifications

• Must be at least 18 years old.
• Able to work a full-time schedule of 32-40 hours.
• Strong computer skills to type at least 30 wpm.
• Excellent English communication skills.

Responsibilities

• Engage with callers and analyze technical issues.
• Provide conflict resolution and exceptional customer service.
• Multitask during calls while accessing multiple applications.

Skills

Technical expertise

Customer service skills

Active listening

Multitasking

Conflict resolution

Education

High School Diploma or equivalent

Tools

Computer knowledge

Job description

A global customer experience company is hiring a Technical Support Agent to assist customers with technical issues related to smartphones, tablets, and computers. This position offers a starting pay of $17.31 per hour along with performance-based incentives. Candidates must be 18 years or older, have a high school diploma, and excellent English communication skills. The role is 100% remote, providing flexibility and work/life balance while allowing for career development.