Remote Technical & Customer Experience Advisor

Transcom; Charlotte (NC); Remote; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid vacation time

Computer equipment provided

Performance-based incentives

Job summary

A global customer experience specialist is seeking a Technical Support Agent to provide exceptional service while working from home in Charlotte, North Carolina. You'll help customers navigate their devices, troubleshoot problems, and resolve inquiries with professionalism. The position offers starting pay of $17.31 USD, health benefits, and opportunities for performance-based incentives. Candidates must have a high school diploma, be at least 18 years old, and be reliable in their work schedule.

Qualifications

• Must be at least 18 years old.
• Able to pass a criminal background check.
• Reliable attendance during scheduled work shifts.
• Comfortable with a variety of shifts based on business needs.
• Experience in a technical support role or troubleshooting issues preferred.

Responsibilities

• Support customers with smartphones, tablets, and computers.
• Troubleshoot technical issues and provide solutions.
• Handle high-volume inbound calls efficiently.
• Engage with callers, analyze and isolate tech issues.
• Communicate solutions accurately and effectively.

Skills

Excellent English written and verbal communication skills

Ability to multitask applications

Customer service orientation

Strong computer knowledge

Problem sensitivity

Education

High School Diploma or equivalent

Tools

Computer proficiency

Job description

A global customer experience specialist is seeking a Technical Support Agent to provide exceptional service while working from home in Charlotte, North Carolina. You'll help customers navigate their devices, troubleshoot problems, and resolve inquiries with professionalism. The position offers starting pay of $17.31 USD, health benefits, and opportunities for performance-based incentives. Candidates must have a high school diploma, be at least 18 years old, and be reliable in their work schedule.