Remote Technical CSM - Onboarding & API Integrations

Zachary Piper Solutions; North Carolina; Hybrid; USD 30,000 - 48,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Sick leave (as required by law)

401K

Job summary

Piper Companies is seeking a Technical Customer Success Specialist to join an established networking and technology services organization for a hybrid 3-month contract position based in RTP, NC.

You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout the onboarding lifecycle and ensuring a positive customer experience, collaborating with internal teams to resolve issues and optimize integrations.

Qualifications

• 2+ years in networking, technical support, implementation, onboarding or customer success.
• Working knowledge of TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, VM deployment.
• Understanding of CVEs, CVSS scoring, software hardening, end-of-life devices.
• Experience communicating technical concepts and conducting demos, training, or implementation meetings.
• Bachelor's degree in IT/CS/Cybersecurity/Network Engineering or equivalent experience.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Assist with VM-based collectors, connectors, and telemetry within customer networks.
• Guide customers on IP addressing, DNS, firewall rules, access credentials, and connectivity.
• Support cloud-to-cloud API integrations, onboarding, migrations, and adoption initiatives.
• Troubleshoot onboarding challenges and coordinate escalation with internal teams.

Skills

Networking fundamentals

Technical support

Implementation

Onboarding

Customer success

Demos & training

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering

Tools

Virtual machines deployment

Cloud API integrations

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join an established networking and technology services organization for a hybrid 3-month contract position based in RTP, NC.

You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout the onboarding lifecycle and ensuring a positive customer experience, collaborating with internal teams to resolve issues and optimize integrations.