Technical Customer Success: Network Onboarding & API

Piper Companies; North Carolina; Hybrid; USD 30,000 - 48,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Sick leave

401K

Job summary

Piper Companies seeks a Technical Customer Success Specialist for a hybrid 3-month contract position in RTP, NC. You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying VM-based collectors, and guiding network configurations. 2+ years in related roles and a Bachelor's degree are required.

Qualifications

• 2+ years in networking, technical support, onboarding, or related tech roles.
• Ability to translate technical concepts for customers and conduct demos/trainings.
• Bachelor's degree or equivalent professional experience in IT-related field.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Assist with VM-based collectors, connectors, and telemetry deployment.
• Guide customers on IP addressing, DNS, firewall rules, and network connectivity.
• Support cloud-to-cloud API integrations, platform migrations, and adoption initiatives.
• Troubleshoot onboarding challenges and coordinate with internal teams on escalations.

Skills

Networking fundamentals

Technical communication

Customer onboarding

Demo & training delivery

VM deployment

API integrations

Network security concepts

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering or equivalent

Job description

Piper Companies seeks a Technical Customer Success Specialist for a hybrid 3-month contract position in RTP, NC. You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying VM-based collectors, and guiding network configurations. 2+ years in related roles and a Bachelor's degree are required.