Technical Customer Success Specialist - 175374

Zachary Piper Solutions; Durham (NC); Hybrid; USD 39,000 - 48,000; Part time

Benefits offered by this job

Comprehensive Benefits

Job summary

Piper Companies is seeking a Technical Customer Success Specialist in the RTP, NC area for a hybrid, 3-month contract. You will guide customers through onboarding, implementation, and platform adoption, acting as a trusted technical partner to ensure a smooth deployment.

Responsibilities include coordinating with customer IT teams, configuring VM-based collectors, and supporting API integrations and cloud migrations. Strong networking and cybersecurity knowledge are essential.

Qualifications

• 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role.
• Foundational networking knowledge including TCP/IP, subnetting, DNS, firewalls, SSH, SNMP, and virtualized environments.
• Understanding of cybersecurity principles, including vulnerability management, CVEs, software hardening, and end-of-life/end-of-support considerations.
• Strong communication skills with experience explaining technical concepts to customers, conducting demos, training users, or leading implementation meetings.

Responsibilities

• Lead onboarding, implementation, and activation efforts with customer IT and infrastructure teams.
• Assist with deploying and configuring VM-based collectors, integrations, and telemetry solutions within customer environments.
• Provide guidance on networking requirements: IP addressing, DNS, firewall policies, credentials, and system access.
• Support API integrations, cloud-based implementations, platform migrations, and customer adoption initiatives.
• Troubleshoot onboarding issues, coordinate resolutions, and collaborate with engineering and support teams on escalations.

Skills

Customer success

Technical support

Onboarding

Networking knowledge

Cybersecurity basics

Education

Bachelor's degree in IT or related field

Tools

Virtual machines

DNS

Firewall policies

Job description

Piper Companies is seeking a Technical Customer Success Specialist to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, offering an initial 3-month contract with strong potential for extension. The Technical Customer Success Specialist will work directly with customers throughout onboarding, implementation, and platform adoption efforts, serving as a trusted technical partner to ensure a smooth and successful deployment experience.

Responsibilities of the Technical Customer Success Specialist include:

• Partner with customer IT and infrastructure teams to lead onboarding, implementation, and activation efforts.
• Assist with deploying and configuring virtual machine-based collectors, integrations, and telemetry solutions within customer environments.
• Provide guidance around networking and connectivity requirements, including IP addressing, DNS, firewall policies, credentials, and system access.
• Support API integrations, cloud-based implementations, platform migrations, and customer adoption initiatives.
• Troubleshoot technical onboarding issues, coordinate resolutions, and collaborate with internal engineering and support teams when escalations are needed.

Qualifications for the Technical Customer Success Specialist include:

• 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role.
• Foundational networking knowledge including TCP/IP, subnetting, DNS, firewalls, SSH, SNMP, and virtualized environments.
• Understanding of cybersecurity principles, including vulnerability management, CVEs, software hardening, and end-of-life/end-of-support considerations.
• Strong communication skills with experience explaining technical concepts to customers, conducting demos, training users, or leading implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or comparable technical experience.

Compensation for the Technical Customer Success Specialist:

• $28-$35/hr
• Comprehensive Benefits including: Medical, Dental, and Vision

Location: Hybrid in the RTP (Research Triangle Park), NC area.

Keywords: Customer Success, Technical Support, Network Support, Implementation Specialist, Onboarding Specialist, Cisco Networking, SaaS, Cloud Platforms, API Integrations, Virtual Machines, VM Deployment, DNS, TCP/IP, SNMP, SSH, Firewall Management, Cybersecurity, Vulnerability Management, Cloud Migration, Infrastructure Support, Customer Training, Technical Consultant, Professional Services, Enterprise Technology, Network Operations, IT Infrastructure.

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