Technical Customer Success Specialist - 175374

Piper Companies; Durham (NC); Hybrid; USD 80,231,000 - 100,289,000; Full time

Job summary

Piper Companies seeks a Technical Customer Success Specialist to support onboarding, implementation, and platform adoption for a leading networking and technology organization in the RTP, NC area. The role blends technical partnership with customers to ensure a smooth deployment experience.

The position is hybrid in RTP with an initial 3-month contract and strong potential for extension, offering competitive hourly compensation and comprehensive benefits.

Qualifications

• 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role.
• Foundational networking knowledge: TCP/IP, DNS, firewalls, SSH, SNMP, and virtualized environments.
• Knowledge of cybersecurity concepts including vulnerability management and software hardening.
• Strong communication skills for demos, training, and meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent.

Responsibilities

• Lead onboarding, implementation, and activation with customer IT teams.
• Configure and deploy VM-based collectors, integrations, and telemetry solutions.
• Provide guidance on networking requirements, IP addressing, DNS, and firewall policies.
• Support API integrations, cloud-based implementations, and platform migrations.
• Troubleshoot onboarding issues and coordinate with engineering and support teams.

Skills

Customer success

Technical support

Onboarding

Networking

Communication

Education

Bachelor's degree in IT/CS/Cybersecurity/Networks

Tools

Virtual machines

APIs

Cloud platforms

Job description

Piper Companies is seeking a Technical Customer Success Specialist to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, offering an initial 3-month contract with strong potential for extension. The Technical Customer Success Specialist will work directly with customers throughout onboarding, implementation, and platform adoption efforts, serving as a trusted technical partner to ensure a smooth and successful deployment experience.

Responsibilities of the Technical Customer Success Specialist include:

• Partner with customer IT and infrastructure teams to lead onboarding, implementation, and activation efforts.
• Assist with deploying and configuring virtual machine-based collectors, integrations, and telemetry solutions within customer environments.
• Provide guidance around networking and connectivity requirements, including IP addressing, DNS, firewall policies, credentials, and system access.
• Support API integrations, cloud-based implementations, platform migrations, and customer adoption initiatives.
• Troubleshoot technical onboarding issues, coordinate resolutions, and collaborate with internal engineering and support teams when escalations are needed.

Qualifications for the Technical Customer Success Specialist include:

• 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role.
• Foundational networking knowledge including TCP/IP, subnetting, DNS, firewalls, SSH, SNMP, and virtualized environments.
• Understanding of cybersecurity principles, including vulnerability management, CVEs, software hardening, and end-of-life/end-of-support considerations.
• Strong communication skills with experience explaining technical concepts to customers, conducting demos, training users, or leading implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or comparable technical experience.

Compensation for the Technical Customer Success Specialist:

• $28-$35/hr
• Comprehensive Benefits including: Medical, Dental, and Vision

Location: Hybrid in the RTP (Research Triangle Park), NC area.

Keywords: Customer Success, Technical Support, Network Support, Implementation Specialist, Onboarding Specialist, Cisco Networking, SaaS, Cloud Platforms, API Integrations, Virtual Machines, VM Deployment, DNS, TCP/IP, SNMP, SSH, Firewall Management, Cybersecurity, Vulnerability Management, Cloud Migration, Infrastructure Support, Customer Training, Technical Consultant, Professional Services, Enterprise Technology, Network Operations, IT Infrastructure.

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