Technical Customer Success Lead: Network & Cloud Deployments

Zachary Piper Solutions; Durham (NC); Hybrid; USD 39,000 - 48,000; Part time

Benefits offered by this job

Comprehensive Benefits

Job summary

Piper Companies is seeking a Technical Customer Success Specialist in the RTP, NC area for a hybrid, 3-month contract. You will guide customers through onboarding, implementation, and platform adoption, acting as a trusted technical partner to ensure a smooth deployment.

Responsibilities include coordinating with customer IT teams, configuring VM-based collectors, and supporting API integrations and cloud migrations. Strong networking and cybersecurity knowledge are essential.

Qualifications

• 2+ years of experience in customer success, technical support, implementation, onboarding, networking, or a related technical role.
• Foundational networking knowledge including TCP/IP, subnetting, DNS, firewalls, SSH, SNMP, and virtualized environments.
• Understanding of cybersecurity principles, including vulnerability management, CVEs, software hardening, and end-of-life/end-of-support considerations.
• Strong communication skills with experience explaining technical concepts to customers, conducting demos, training users, or leading implementation meetings.

Responsibilities

• Lead onboarding, implementation, and activation efforts with customer IT and infrastructure teams.
• Assist with deploying and configuring VM-based collectors, integrations, and telemetry solutions within customer environments.
• Provide guidance on networking requirements: IP addressing, DNS, firewall policies, credentials, and system access.
• Support API integrations, cloud-based implementations, platform migrations, and customer adoption initiatives.
• Troubleshoot onboarding issues, coordinate resolutions, and collaborate with engineering and support teams on escalations.

Skills

Customer success

Technical support

Onboarding

Networking knowledge

Cybersecurity basics

Education

Bachelor's degree in IT or related field

Tools

Virtual machines

DNS

Firewall policies

Job description

Piper Companies is seeking a Technical Customer Success Specialist in the RTP, NC area for a hybrid, 3-month contract. You will guide customers through onboarding, implementation, and platform adoption, acting as a trusted technical partner to ensure a smooth deployment.

Responsibilities include coordinating with customer IT teams, configuring VM-based collectors, and supporting API integrations and cloud migrations. Strong networking and cybersecurity knowledge are essential.