Technical Customer Success: Onboarding & Networking

ZP Group; North Carolina; Hybrid; USD 30,000 - 48,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Sick leave

401K

Job summary

Piper Companies is seeking a Technical Customer Success Specialist to join an established organization in the networking and technology services sector. This hybrid 3-month contract role is based in RTP, NC, with potential extensions.

You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding. In this role you will lead onboarding sessions, configure integrations, assist with VM deployments, and guide customers

Qualifications

• 2+ years in networking, technical support, implementation, onboarding, customer success, or related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Responsibilities

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Skills

Networking fundamentals

Technical support

Implementation

Onboarding

Customer success

Education

Bachelor's degree in IT/CS/Cybersecurity/Network Engineering

Tools

VM deployment

Job description

Piper Companies is seeking a Technical Customer Success Specialist to join an established organization in the networking and technology services sector. This hybrid 3-month contract role is based in RTP, NC, with potential extensions.

You will partner with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding. In this role you will lead onboarding sessions, configure integrations, assist with VM deployments, and guide customers