Remote Technical Client Success Lead - Payments

Input 1; Atlanta (GA); Remote; USD 85,000 - 115,000; Full time

Job summary

Input 1 LLC is seeking a highly technical Client Success Manager for Input1 Payments. This fully remote, full-time role will own the Input1 Payments client portfolio, guiding merchant onboarding, integrations, and ongoing adoption to ensure long-term success.

You'll manage technical issues with clients and internal partners, coordinate cross-functionally, and communicate clearly to deliver reliable payment experiences for customers across the US.

Qualifications

• 5+ years in client success or similar client-facing roles.
• Strong technical aptitude with experience supporting technical products or platforms.
• Experience owning client relationships from onboarding through ongoing success.
• Hands-on experience leading implementations and coordinating across internal teams.
• Ability to manage technical or operational issues with clients and partners.
• Strong communication, follow-through, and problem-solving skills.
• Experience with payment gateways, merchant services, or fintech is preferred.

Responsibilities

• Own the Input1 Payments client portfolio and merchant relationships.
• Lead implementations and drive product adoption and successful outcomes.
• Resolve client issues and coordinate with internal teams to deliver fixes.
• Communicate clearly with clients and cross-functional partners to ensure reliability of payment workflows.

Skills

Client success

Technical aptitude

Onboarding

Integrations

Issue resolution

Cross-functional coordination

Communication

Job description

Input 1 LLC is seeking a highly technical Client Success Manager for Input1 Payments. This fully remote, full-time role will own the Input1 Payments client portfolio, guiding merchant onboarding, integrations, and ongoing adoption to ensure long-term success.

You'll manage technical issues with clients and internal partners, coordinate cross-functionally, and communicate clearly to deliver reliable payment experiences for customers across the US.