Technical Client Success Manager

Input 1; Atlanta (GA); Remote; USD 85,000 - 115,000; Full time

Job summary

Input 1 LLC is seeking a highly technical Client Success Manager for Input1 Payments. This fully remote, full-time role will own the Input1 Payments client portfolio, guiding merchant onboarding, integrations, and ongoing adoption to ensure long-term success.

You'll manage technical issues with clients and internal partners, coordinate cross-functionally, and communicate clearly to deliver reliable payment experiences for customers across the US.

Qualifications

• 5+ years in client success or similar client-facing roles.
• Strong technical aptitude with experience supporting technical products or platforms.
• Experience owning client relationships from onboarding through ongoing success.
• Hands-on experience leading implementations and coordinating across internal teams.
• Ability to manage technical or operational issues with clients and partners.
• Strong communication, follow-through, and problem-solving skills.
• Experience with payment gateways, merchant services, or fintech is preferred.

Responsibilities

• Own the Input1 Payments client portfolio and merchant relationships.
• Lead implementations and drive product adoption and successful outcomes.
• Resolve client issues and coordinate with internal teams to deliver fixes.
• Communicate clearly with clients and cross-functional partners to ensure reliability of payment workflows.

Skills

Client success

Technical aptitude

Onboarding

Integrations

Issue resolution

Cross-functional coordination

Communication

Job description

Technical Client Success Manager, Input1 PaymentsFully Remote | Full-Time, Employee Role | $85,000–$115,000/year | Seeking a highly technical Client Success ManagerPlease watch this video prepared to get a better idea of what we are looking for: https://vimeo.com/1243353341/5d2a0ad281About Input 1 LLCInput 1 LLC builds software and payments solutions for the insurance industry. We work in a fast-moving environment and focus on delivering reliable, high-quality solutions and strong client experiences.This role exists to provide dedicated ownership of the Input1 Payments client portfolio. As our Client Success Manager, you’ll be the primary owner of merchant relationships, leading implementations, driving adoption, resolving issues, and helping clients achieve long-term success. We are looking for someone with strong technical capability who can confidently work through integrations, payment workflows, operational issues, and cross-functional coordination with internal teams and clients.Qualifications5+ years of related professional experience in client success, account management, implementation, or a similar client-facing roleStrong technical aptitude and experience supporting technical products, platforms, or workflowsExperience owning client relationships from onboarding through ongoing successHands-on experience leading implementations and coordinating across internal teamsAbility to manage technical or operational issues with clients and internal partnersStrong communication, follow-through, and problem-solving skillsExperience with payment gateways, merchant services, payment processing platforms, or similar fintech solutions preferredBackground in fintech, insurance, or payments preferred but not requiredEqual Opportunity EmployerInput 1 is committed to equal employment opportunity. In accordance with the ADA and other applicable laws, we will provide reasonable accommodations to qualified individuals with disabilities unless doing so would result in an undue hardship.-