Remote Technical Account Manager - Payments & Enterprise IT

Ladders; United States; Remote; USD 136,000 - 226,000; Full time

Benefits offered by this job

Annual incentive

Equity awards

Enterprise-level clients

Professional development

Job summary

Ladders is seeking a Technical Account Manager to join a leader in IT payments. The role acts as a trusted technical partner to enterprise clients, guiding issue resolution and service performance while collaborating with internal teams and client stakeholders.

You will support complex payment environments and ensure a strong customer experience in a fully remote setup. Responsibilities include managing playbooks, reporting status for large accounts, explaining payment channels, and developing

Qualifications

• 5+ years in technical account management or client-facing roles in payments and enterprise IT software.
• 7+ years in the merchant services or payments industry, particularly in regulated sectors like utilities.
• 5+ years coordinating technical issue resolution across cross-functional teams.

Responsibilities

• Serve as the technical point of contact for client escalations and operational best practices
• Manage technical playbooks and status reporting for large clients
• Understand and explain various bill delivery methods and payment channels
• Develop insights into client technical strategies and payment service requirements
• Lead investigations and troubleshooting for escalated technical issues
• Collaborate with internal teams and client stakeholders to resolve issues
• Communicate product capabilities to senior management of large clients

Skills

Technical account management

Client-facing communication

Payments domain knowledge

Cross-functional coordination

Data analysis

Root cause analysis

Education

Bachelor's degree in CS/Math/Engineering

Tools

Microsoft Office Suite

Job description

Ladders is seeking a Technical Account Manager to join a leader in IT payments. The role acts as a trusted technical partner to enterprise clients, guiding issue resolution and service performance while collaborating with internal teams and client stakeholders.

You will support complex payment environments and ensure a strong customer experience in a fully remote setup. Responsibilities include managing playbooks, reporting status for large accounts, explaining payment channels, and developing