Client Success & Escalation Lead – Fintech Payments

Early Warning; Scottsdale (AZ); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid parental leave

Maven family planning

Job summary

Early Warning Services, LLC seeks a Client Servicing Manager to be the primary contact for strategic partners, translating needs into timely solutions using deep product knowledge. You will drive adoption and ensure value from our offerings.

This hybrid role requires strong communication, issue resolution, and collaboration with internal teams to remove roadblocks, support risk management, and deliver exceptional customer experiences.

Qualifications

• Five or more years of customer support and escalation experience.
• Ability to perform root-cause analysis and use technical tools for day-to-day support tasks.
• Strong written and verbal communication; maintain FAQs and facilitate presentations.
• Background check and drug screen completed.
• Eligibility to work in the United States without visa sponsorship.

Responsibilities

• Manage customer inquiries via calls, emails, or social media and ensure timely resolution.
• Resolve incidents and complaints; update case management system with actions taken; respond to escalations.
• Handle complex customer issues; drive decisions to remove roadblocks and escalate when needed.
• Ensure compliance with internal policies and procedures and financial standards.
• Formulate recommendations for process efficiencies throughout the department.
• Support risk management and data protection initiatives.
• Possess expertise in issuer, merchant, or network servicing as applicable.

Skills

Customer support

Escalation handling

Problem solving

Root-cause analysis

Communication

FAQs/Documentation

Presentations

Education

High School Diploma or GED

Tools

Log interpretation

Performance monitoring

Job description

Early Warning Services, LLC seeks a Client Servicing Manager to be the primary contact for strategic partners, translating needs into timely solutions using deep product knowledge. You will drive adoption and ensure value from our offerings.

This hybrid role requires strong communication, issue resolution, and collaboration with internal teams to remove roadblocks, support risk management, and deliver exceptional customer experiences.