Client Support Representative (Fully Remote)

Fintech Startup; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Fintech Startup is seeking a first-line support representative to join our growing customer success team. You will handle calls and tickets with urgency and care to ensure a seamless client experience.

You will own day-to-day client interactions, resolve basic card operations issues, and help prepare client-facing materials as the company scales.

Designed for upward mobility with a trajectory toward Customer Success Manager, with exposure to commercial cards, ACH, virtual cards, and AP automation.

Qualifications

• Calm on the phone and detail-oriented is essential.
• Team player who takes ownership and follows through on client issues.
• Eager to learn about commercial cards, payments and AP automation.

Responsibilities

• Own day-to-day client interactions and manage the inbound support line.
• Resolve basic card operations issues, escalate complex cases, and maintain accurate records.
• Assist with daily operational reports and client-facing materials.

Skills

Calm on phone

Detail-oriented

Startup mindset

Ownership

Team player

Job description

• We're growing customer success at a fintech startup and need a first-line support representative.
• This role ensures a seamless client experience by handling calls and tickets with urgency and care.

What You'll Do:

• Own day-to-day client interactions and manage the inbound support line.
• Resolve basic card operations issues, escalat complex cases, and maintain accurate records.
• Assist with daily operational reports and client-facing materials.

Who You Are:

• Calm on the phone, detail-oriented, and comfortable in a startup environment.
• A team player who takes ownership and follows through on client issues.
• Eager to learn about commercial cards, payments, and AP automation.

Growth Path:

• Designed for upward mobility, with a trajectory toward Customer Success Manager.
• Gain hands-on exposure across commercial cards, ACH, virtual cards, and AP automation.

We're a fintech startup building commercial card and accounts payable products. As a small team, we move fast and give you real ownership from day one.