Senior Technical Onboarding Consultant

Compunnel, Inc.; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A tech solutions provider is seeking a Technical Onboarding Consultant to lead complex onboarding initiatives for enterprise payment solutions. The role involves managing integrations, developing customer-facing training, and supporting both technical and non-technical stakeholders. The ideal candidate has extensive client-facing experience within fintech or e-commerce, strong technical knowledge, and the ability to oversee multiple projects in a fast-paced environment. This position offers opportunities to collaborate with diverse teams and enhance client experiences.

Qualifications

• 7+ years of customer success, onboarding, or client-facing experience.
• Minimum 5+ years leading technical onboarding for clients.
• Strong written and verbal communication skills.

Responsibilities

• Drive market benchmarking and gather voice-of-customer insights.
• Lead onboarding projects to implement enterprise payment solutions.
• Develop and maintain onboarding content and training materials.

Skills

Customer success experience

Client-facing skills

Technical proficiency

Project management

Analytical skills

Job description

A tech solutions provider is seeking a Technical Onboarding Consultant to lead complex onboarding initiatives for enterprise payment solutions. The role involves managing integrations, developing customer-facing training, and supporting both technical and non-technical stakeholders. The ideal candidate has extensive client-facing experience within fintech or e-commerce, strong technical knowledge, and the ability to oversee multiple projects in a fast-paced environment. This position offers opportunities to collaborate with diverse teams and enhance client experiences.