Technical Client Success Manager

INPUT 1 LLC; Chicago, Atlanta (IL, GA); Remote; USD 85,000 - 115,000; Full time

Job summary

Input 1 LLC is looking for a highly technical Client Success Manager to own our Input1 Payments portfolio from onboarding through ongoing success. You’ll manage merchant relationships, lead implementations, and coordinate across product, engineering, and operations to resolve issues.

The role is fully remote with a strong emphasis on fintech workflows, payment gateways, and cross-functional collaboration to drive adoption and long-term client value.

Qualifications

• 5+ years in client success or account management.
• Strong technical aptitude for fintech products.
• Experience owning client relationships from onboarding.
• Experience leading implementations and coordinating across teams.
• Excellent communication and problem-solving skills.

Responsibilities

• Own Input1 Payments client portfolio from onboarding to success.
• Lead implementations and coordinate with internal teams.
• Drive adoption and monitor client health metrics.
• Resolve technical and operational issues with clients and partners.
• Build long-term relationships to ensure client success.

Skills

Technical aptitude

Client relationships

Leadership of implementations

Cross-functional collaboration

Payment gateways knowledge

Communication skills

Job description

Job Details: Job Location: Chicago, IL 60602, Salary Range: $85,000.00 - $115,000.00 Salary/year, Technical Client Success Manager, Input1 Payments Fully Remote | Full-Time, Employee Role | $85,000-115,000/year | Seeking a highly technical Client Success Manager

Please watch this video prepared to get a better idea of what we are looking for: https://vimeo.com/1243353341/5d2a0ad281

About Input 1 LLC

Input 1 LLC builds software and payments solutions for the insurance industry. We work in a fast-moving environment and focus on delivering reliable, high-quality solutions and strong client experiences.

Role Overview

This role exists to provide dedicated ownership of the Input1 Payments client portfolio. As our Client Success Manager, you’ll be the primary owner of merchant relationships, leading implementations, driving adoption, resolving issues, and helping clients achieve long-term success. We are looking for someone with strong technical capability who can confidently work through integrations, payment workflows, operational issues, and cross-functional coordination with internal teams and clients.

Qualifications

• 5+ years of related professional experience in client success, account management, implementation, or a similar client-facing role
• Strong technical aptitude and experience supporting technical products, platforms, or workflows
• Experience owning client relationships from onboarding through ongoing success
• Hands-on experience leading implementations and coordinating across internal teams
• Ability to manage technical or operational issues with clients and internal partners
• Strong communication, follow-through, and problem-solving skills
• Experience with payment gateways, merchant services, payment processing platforms, or similar fintech solutions preferred
• Background in fintech, insurance, or payments preferred but not required

Equal Opportunity Employer

Input 1 is committed to equal employment opportunity. In accordance with the ADA and other applicable laws, we will provide reasonable accommodations to qualified individuals with disabilities unless doing so would result in an undue hardship.