Remote Technical Client Success Manager - Payments

INPUT 1 LLC; Chicago, Atlanta (IL, GA); Remote; USD 85,000 - 115,000; Full time

Job summary

Input 1 LLC is looking for a highly technical Client Success Manager to own our Input1 Payments portfolio from onboarding through ongoing success. You’ll manage merchant relationships, lead implementations, and coordinate across product, engineering, and operations to resolve issues.

The role is fully remote with a strong emphasis on fintech workflows, payment gateways, and cross-functional collaboration to drive adoption and long-term client value.

Qualifications

• 5+ years in client success or account management.
• Strong technical aptitude for fintech products.
• Experience owning client relationships from onboarding.
• Experience leading implementations and coordinating across teams.
• Excellent communication and problem-solving skills.

Responsibilities

• Own Input1 Payments client portfolio from onboarding to success.
• Lead implementations and coordinate with internal teams.
• Drive adoption and monitor client health metrics.
• Resolve technical and operational issues with clients and partners.
• Build long-term relationships to ensure client success.

Skills

Technical aptitude

Client relationships

Leadership of implementations

Cross-functional collaboration

Payment gateways knowledge

Communication skills

Job description

Input 1 LLC is looking for a highly technical Client Success Manager to own our Input1 Payments portfolio from onboarding through ongoing success. You’ll manage merchant relationships, lead implementations, and coordinate across product, engineering, and operations to resolve issues.

The role is fully remote with a strong emphasis on fintech workflows, payment gateways, and cross-functional collaboration to drive adoption and long-term client value.