Technical Account Manager (Fully Remote)

Primer; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Primer is the unified payments infrastructure platform empowering finance and payments teams to gain visibility and control from a single platform.

This remote-first role focuses on proactive technical ownership: monitor integrations and payment performance, debug API/SDK issues, and lead solution design and reviews with merchants.

Qualifications

• Strong experience building and integrating APIs and SDKs.
• Familiarity with payments infrastructure.
• Proactive technical ownership in customer-facing roles.

Responsibilities

• Monitor integration and payment performance, flagging risk before it becomes a problem.
• Debug tricky issues from API logs and traces, escalating only when truly needed.
• Lead solution design and proactive technical reviews with merchants.

Skills

APIs

Webhooks

SDKs

Scripting

Job description

• Monitor integration and payment performance, flagging risk before it becomes a problem.
• Debug tricky issues from API logs and traces, escalating only when truly needed.
• Lead solution design and proactive technical reviews with merchants.

What we're looking for:

• Deep technical ability with APIs, webhooks, SDKs, and basic scripting.
• Experience in payments infrastructure or a customer-facing technical role.

This role is not:

• Not a renewals or commercial negotiation owner.
• Not reactive ticket support; it's proactive technical ownership.

Primer is the unified infrastructure for global payments, giving finance and payments teams visibility and control to reduce complexity and capture more revenue from a single platform. Backed by leading investors, it's a remote-first Series C scaleup with a globally distributed team and a culture focused on impact and collaboration.