Remote Technical Account Manager for Customer Outcomes

Hibob Inc.; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Semarchy is seeking a Technical Account Manager in the USA (Remote) to own post‑sale technical relationships with strategic customers. You will act as the technical partner, turning Semarchy investments into measurable business value across architecture, data modeling, and integration.

You will collaborate with Sales and CX Ops to ensure health, renewal readiness, and expansion opportunities while guiding customers through modernization roadmaps.

Qualifications

• 7+ years in a senior post-sales technical role in a tech industry.
• Deep expertise in master data management or data integration; direct Semarchy experience preferred.
• Strong architectural fluency: data modeling, matching and survivorship, security, and cloud deployment.
• Translate technical capability into business outcomes for executives and stakeholders.
• Experience managing 5–10 strategic enterprise customers simultaneously.
• Proven track record in expanding within existing accounts.
• Excellent written and verbal communication; able to run workshops and present to executives.

Responsibilities

• Own customer outcomes and success plans; co‑own success plans with Sales; track value realization.
• Provide technical advisory across Semarchy products; review critical functionality and optimize use cases.
• Drive adoption and expansion; shape new domains and data locations and align roadmaps with Sales.
• Manage on‑the‑ground technical relationships; coordinate with Support, Product, and Engineering; enable renewal readiness.

Skills

Post-sales experience

MDM

Data integration

xDM/xDP/xDI

Architectural fluency

Data modeling

Matching survivorship

Security

Cloud deployment

Business outcomes

Portfolio management

Expansion/Upsell

Communication

Education

Bachelor's or Master's in CS/IT

Tools

Snowflake

Job description

Semarchy is seeking a Technical Account Manager in the USA (Remote) to own post‑sale technical relationships with strategic customers. You will act as the technical partner, turning Semarchy investments into measurable business value across architecture, data modeling, and integration.

You will collaborate with Sales and CX Ops to ensure health, renewal readiness, and expansion opportunities while guiding customers through modernization roadmaps.