Senior Customer Account Manager - East

Triwill Group; Northern (KY); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Triwill Group is seeking a Senior Customer Account Manager - East based in the United States to oversee a portfolio of Enterprise technology accounts. You will manage relationships from onboarding through adoption, expansion, advocacy, and renewal, driving value and renewal outcomes.

The role emphasizes executive engagement, data-driven account planning, and collaboration with sales, technical account management, solutions engineering, and training teams to accelerate customer value in a

Qualifications

• Experience managing and growing a portfolio of Enterprise technology accounts.
• Ability to communicate technical value to senior stakeholders.
• Experience with post-sale leadership and account planning.
• Strong collaboration with sales, technical account management, solutions engineering, and training teams.

Responsibilities

• Own customer relationships from onboarding through adoption, expansion, advocacy and renewal.
• Drive customer value, retention and growth across your portfolio.
• Partner with sales, technical account management, solutions engineering and training teams to accelerate value.
• Communicate technical value to executive sponsors and stakeholders.

Skills

Enterprise account management

Executive stakeholder communication

Data-driven account planning

Cross-functional collaboration

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Account Manager - East based in United States.

This is a strategic post-sale leadership role focused on managing and growing a portfolio of Enterprise technology accounts.
You will own customer relationships from onboarding through adoption, expansion, advocacy, and renewal.
The role combines relationship management, commercial strategy, executive engagement, and data-driven account planning.
You will partner closely with sales, technical account management, solutions engineering, and training teams to accelerate customer value.
Success will be measured through account health, customer outcomes, retention, and growth across your portfolio.
The ideal candidate brings strong enterprise customer management experience and the ability to communicate technical value to senior stakeholders.
This is an opportunity to make a measurable impact in a fast-moving cloud technology environment while helping customers maximize their investments.