Senior Technical Account Manager, Enterprise (Remote)

ambient.ai; Los Angeles (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health, dental, vision

Flexible time off

401k plan

Job summary

Ambient.ai seeks a Technical Account Manager to own post-sale customer success journeys from deployment through renewal and expansion. This hybrid role blends customer success leadership with technical account guidance for large enterprises.

You’ll translate platform capabilities into measurable operational outcomes, engaging security, IT, and operations teams while maintaining momentum after go-live.

Qualifications

• 7+ years in a customer-facing role such as TAM, Solutions Engineer, CS, or similar for complex enterprise tech.
• Experience managing multi-stakeholder programs or implementations in enterprise environments.
• Ability to learn sophisticated, configurable technology and understand cross-system workflows.
• Customer-facing style that combines structure, urgency, and relationship-building.
• Strong problem-solving and sound judgment in ambiguous or fast-moving situations.
• Excellent written and verbal communication skills.
• High ownership, adaptability, and follow-through.

Responsibilities

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and operational rollout.
• Partner with customer stakeholders across security, IT, operations, and leadership to define goals and measurable outcomes.
• Develop deep proficiency in the Ambient.ai platform and help customers apply it in real-world environments.
• Navigate complexity by breaking problems into clear next steps and driving cross-functional alignment.
• Build trusted relationships with day-to-day users and executive stakeholders.
• Capture customer feedback to help shape product, process, and go-to-market improvements.
• Identify opportunities to deepen impact and expand the partnership over time.
• Travel up to 30%.

Skills

Customer-facing leadership

Stakeholder management

Problem solving

Communication skills

Enterprise tech onboarding

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering

Job description

Ambient.ai seeks a Technical Account Manager to own post-sale customer success journeys from deployment through renewal and expansion. This hybrid role blends customer success leadership with technical account guidance for large enterprises.

You’ll translate platform capabilities into measurable operational outcomes, engaging security, IT, and operations teams while maintaining momentum after go-live.